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Call: 01273 573816
24 hour emergency number: 07747 753232

Call: 01273 573816
24 hour emergency number: 07747 753232

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Website terms and conditions

Welcome to the Tildens Ltd website (‘the Website’). The Website is provided by Tildens Ltd whose registered office address is at 95 Ditchling Road Brighton BN1 4ST.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please refrain from using the Website.

Our policy relating to the capture and use of personal data (‘Data and Privacy Policy’) as detailed below forms a part of these terms and conditions. It is important that you read and understand these terms and conditions before you start to use the Website. You can print and keep a copy for your reference.

Headings in these terms and conditions are for convenience only and shall not affect their interpretation.

Using the website

Accessing the website

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. We shall not be liable if for any reason the Website is unavailable at any time or for any period.

Changes to the website

The content of the pages of this website are for your general information and use only. We aim to update the Website regularly and may change the content at any time. Any of the material on the Website may be out of date at any given time and we are under no obligation to update such material. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Linking to the website

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You may not establish a link to the Website from any other website without our prior written consent.

Acceptable use

You may use the Website only for lawful purposes.

You must not misuse the Website including, without limitation, by knowingly introducing viruses, trojans, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Disclaimer and limitation of liability

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Reliance on the content of the website

The content of the Website does not represent legal and/or financial advice on which reliance should be placed. Do not rely on the contents of this Website for any legal matter. It is not to be relied upon or intended to be an accurate statement of current law. The information should not be depended upon for legal advice on any particular matter. Appropriate legal advice should always be taken from a qualified Solicitor before taking or refraining from taking any action. Tildens Ltd are not responsible for any loss, howsoever caused, arising directly or indirectly from reliance on the information on this website. If you email this website that email communication cannot guarantee security. We accept no liability for virus contamination of your systems as a result of using this site.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You agree that material downloaded or otherwise accessed through the use of the Website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data, even if such loss and damage was reasonably foreseeable and we had been advised of the possibility of the same.

Intellectual property

The intellectual property rights (including, without limitation, copyright and trade marks) in all material on the website (including, without limitation, text,and plans) are owned by Tildens Ltd unless otherwise stated and your use of them is limited as set out below. The images on the website are licensed from third parties and the terms of the licence limits their use to this website.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following, but excludes the images:

1. you may print or download to a local hard disk extracts for your personal and non-commercial use only
2. you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Changes to the terms and conditions

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Website. Continued use of the Website will signify that you agree to any such changes.


Your use of this website and any dispute arising out of such use of the website are governed by, and will be construed in accordance with, with the law of England and Wales.

Any rights not expressly granted in these terms and conditions are reserved.

Data and privacy policy

Tildens Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this policy.

Tildens Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your privacy is respected and that your personal data is protected.

This policy explains what personal information we collect from you, how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Use of the Website by you constitutes acceptance by you of this Policy, and of the collection and processing of your personal information by us as set out below.

Information we may collect from you

We may collect and process information including details of your visits to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you use. Further, if you contact us, we may also keep a record of that correspondence.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Our website forms

Any data that you submit using the forms on our website will be held by Tildens Ltd as Data Controller and will be held securely and in accordance with the General Data Protection Regulation and the Data Protection Act 2018 for 12 months before being securely and confidentially destroyed unless you have consented to us retaining your data for a longer period as you have a case with us.

Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the relevant Data Protection legislation and will only be used for responding to your query (or purposes associated with that purpose).

You have the right to be informed about what data we hold about you along with other rights set out in the legislation.

Further information about your rights under the data protection legislation can be found at


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Service providers want to make their services easy, useful and reliable. This sometimes involves placing small amounts of information on your computer while you are visiting a website. These are called ‘cookies’.

Cookies help to make websites work. They can also provide information about how users interact with a website. These cookies cannot be used to identify you personally and are used to improve services for you through, for example:

1. Enabling a service to recognise your computer so you don’t have to give the same information during one task; and
2. Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.

You can learn more about cookies from or Directgov.

Visitors to a website typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

By law, we may not place cookies on your computer without your consent, unless they are strictly necessary to the operation of the service that we provide on the Website.

If you have any queries about the cookies that we use, or would like more information, please contact us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement or policy applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the registered office address or . We will promptly correct any information found to be incorrect.

EU Dispute Resolution

If we enter into a contract with you and/or you become our client of our firm by electronic means (such as by e-mail or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at . We do have an e-mail address you may contact in this regard and that is tildens(at)

Tildens is a trading name of Tildens Ltd. | Authorised and regulated by the Solicitors Regulation Authority. SRA NO: 633830 | Terms and Conditions
Director: Sarah Smith. Registered in England and Wales | Company Number: 10334130 Registered Office: 95, Ditchling Road, Brighton, BN1 4ST

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